How Can We Help You Today?

EVHub supports the following payment methods across Ghana and Nigeria:

• Ghana: MTN Mobile Money (MoMo), Vodafone Cash, AirtelTigo Money, Visa/Mastercard, EVHub Wallet
• Nigeria: MTN MoMo, Airtel Money, Opay, Flutterwave, Visa/Mastercard, EVHub Wallet

You can add and manage payment methods in the Wallet section of the EVHub app. We recommend pre-loading your EVHub Wallet for the fastest checkout experience at the station.

If your payment fails during or after a session:

• Your session will not be interrupted mid-charge — we never cut power during an active session due to a payment error.
• The outstanding amount is added to your account balance, and you'll receive a notification with a payment link.
• You have 48 hours to settle the balance before your account is temporarily restricted.
• If the failure was due to a network or gateway error on our end, the charge is automatically waived after our systems reconcile (usually within 2 hours).

Contact support if you believe you were charged but the payment shows as failed — we can verify and correct within 24 hours.

Refunds are processed for sessions where a proven technical fault on EVHub's side caused an incorrect charge. To request one:

• Go to Session History in the app, select the relevant session, and tap "Dispute this charge".
• Alternatively, email billing@evhubltd.com with your session ID and a brief description.

Approved refunds are returned to your original payment method or EVHub Wallet within 3–5 business days. We review all disputes within 48 hours.

EVHub charges are based on energy consumed (kWh), not time. Our standard pricing:

• Ghana: From ₵0.85 per kWh (AC) · From ₵4.20 per kWh (DC Fast)
• Nigeria: From ₦28 per kWh (AC) · From ₦42 per kWh (DC Fast)

Prices may vary by station and tariff. The EVHub app always shows the applicable tariff before you start a session — tap the station and select a connector to see live pricing. There are no hidden fees or minimum charges.

Download the EVHub app from the App Store or Google Play, select your country, then tap "Create Account". You'll need:

• A valid phone number (used as your primary login and for payment)
• An email address (for receipts and account recovery)
• A secure password

Your account is verified via a one-time SMS code. Once created, you can add a payment method and start charging immediately — no waiting period.

RFID cards allow you to start and stop sessions without using your phone. To get one:

• Request a card via the Account → RFID Cards section of the app.
• Cards are delivered to your address within 5–7 business days for a one-time fee of ₵15 / ₦500.
• Once delivered, activate it in the app under RFID Cards → Activate New Card and tap the card on your phone's NFC reader.

You can register up to 3 RFID cards per account (useful for family vehicles).

Try these steps:

• Tap "Forgot Password" on the login screen and follow the SMS or email reset link.
• Ensure you are using the same phone number you registered with — not an email address.
• If your number has changed, contact support at support@evhubltd.com with proof of identity and your old number.
• If your account shows as suspended, it may be due to an outstanding balance — log in via the web at evhubltd.com/account to resolve it.

The EVHub app is available on:

• iOS: Search "EVHub" on the Apple App Store — compatible with iPhone running iOS 14 or later.
• Android: Search "EVHub" on Google Play — compatible with Android 8.0 (Oreo) or later.

The app is free to download. You only pay for the energy you charge.

If a station doesn't appear on the map:

• Ensure Location Services are enabled for the EVHub app on your phone.
• Try refreshing the map by pulling down on the map view.
• The station may be temporarily offline and hidden from the map — look for it by searching its name in the app's search bar.
• Some recently installed stations may take up to 24 hours to appear on the live map after activation.

If none of these help, use the Contact Us page to report the missing station.

The Partner Programme allows businesses — shopping centres, hotels, offices, fuel stations, hospitals — to host EVHub chargers on their premises. Here's how it works:

• EVHub installs the charging hardware at no upfront cost to qualifying partners.
• You earn revenue from every session on your chargers — typically 15–25% of session revenue depending on your site traffic and agreement type.
• EVHub handles all maintenance, software, payment processing, and customer support.
• You attract EV-driving customers who stay longer on your premises.

Interested? Visit our Partner page or email partners@evhubltd.com.

Minimum requirements for a partner site:

• Power supply: 3-phase electrical supply (or single-phase for AC chargers)
• Space: At least 2 dedicated parking bays accessible to the public or staff
• Connectivity: Stable mobile data signal or Wi-Fi for OCPP communication (EVHub can install a cellular modem if needed)
• Access: 24-hour access preferred for public charging; restricted access is fine for staff-only installations

Our technical team will conduct a free site survey before confirming eligibility. Contact us to arrange one.

EVHub supports OCPI 2.2.1 for third-party CPO onboarding. To register your network:

• Contact our enterprise team at cpo@evhubltd.com with your company details and existing station count.
• We'll provision a sandbox OCPI environment for integration testing — typically ready within 2 business days.
• After successful testing, we deploy to production and your stations become visible on EVHub's driver app and network map.
• Revenue sharing and SLA terms are agreed in a formal CPO Agreement before go-live.

See the CPO Dashboard for a live preview of the operator interface.

EVHub's Charge Station Management System (CSMS) supports:

• OCPP 1.6J — JSON over WebSocket (legacy charger support)
• OCPP 2.0.1 — Full implementation including security profiles, smart charging, and ISO 15118 Plug & Charge
• OCPI 2.2.1 — For CPO-to-eMSP roaming, CDR exchange, and token authorisation

All connections are secured with TLS 1.3 and client-certificate mutual authentication. API documentation is available via our developer portal.

EVHub's CSMS platform is covered by a 99.5% monthly uptime SLA for Enterprise CPO agreements. This includes:

• Redundant infrastructure across two availability zones
• Automated failover with sub-60-second recovery
• 24/7 NOC (Network Operations Centre) monitoring
• Scheduled maintenance windows communicated 72 hours in advance

SLA credits are applied automatically to the next billing period for any breach. Full SLA terms are included in the CPO Master Agreement.